Frequent questions

• How many times can I purchase additional priority hours?
  You can buy as many hours as you want, but remember that not all unused hours can be transferred to the next period.
• What happens when my subscription expires?
  If your bank card is linked to your profile, we will automatically charge you for the next period. If your card is not linked, we will transfer you to the Free plan. You can enable or disable auto-renewal of your subscription in your profile.
• Are games included in the subscription price?
  No, digital copies of games should be purchased from official retailers such as Microsoft Store, Steam, Epic Games, GOG, and others.
• I want to change to a better plan, but I still have priority time left. What should I do?
  You can upgrade to a better plan, but any unused priority hours will be lost and your existing subscriptions will be deleted.
• Payment does not go through. What should I do?
  Please check that you have entered your details correctly. If the error occurs again, please contact ourtechnical support team.
• What is a Limited state?
  If your subscription switches to Limited status, you will lose the benefits of an active subscription.Learn more
  
  To restore all the benefits of your current subscription, you can purchase additional playtime or wait for the subscription to be successfully renewed for a new period.
• How does the remaining playtime carry over?
  The remaining playtime can be carried over to the next period, up to 15 hours for the Performance plan and up to 20 hours for the Ultimate plan.
  
  Important: Please check the auto-renewal settings, the carryover is possible only if the subscription is maintained. If the subscription is not continued, such as by changing the plan or making a new purchase, the remaining playtime will not be carried over and will disappear.